Privacy Policy

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Account Information: When you sign up (e.g., via Google OAuth), we collect your email address to create and manage your account.
• Chat Data: We store the conversations you have with our AI characters to enhance the app’s functionality and user experience.
• Usage Data: We gather data on how you interact with the app, such as timestamps, frequency of use, and features accessed, for analytics and research purposes.

This data is collected when you sign up, log in, or engage with the AI.

2. How We Use Your Information

We use your information strictly for internal purposes to operate and enhance LoreMate AI:

• Service Delivery: To provide the chat functionality and maintain your account.
• Improvement: To analyze chat and usage data to refine the AI’s responses and app performance.
• Analytics & Research: To understand user behavior and develop better features.
• Communication: To send you important updates about the app (e.g., security notices or feature changes). On rare occasions, we may send promotional emails about special offers, though we primarily avoid subscription-related marketing.

We may use aggregated or anonymized data for statistical analysis or product development.

3. Data Sharing and Disclosure

Your personal information is not sold, rented, or shared with third parties except in these cases:

• Service Providers: We may share data with trusted partners (e.g.,Google Firebase) who assist in operating the app, under strict confidentiality agreements.
• Legal Requirements: We may disclose data if required by law or to protect our rights, safety, or property.

4. Data Security

We prioritize your data’s security:

• We use industry-standard encryption for data in transit and at rest.
• Firebase, our database provider, implements additional security measures (see Firebase Security).
• Despite our efforts, no system is 100% secure, and we strive to mitigate risks diligently.

5. Your Rights

As a global app, we respect your data rights under regulations like GDPR (EU) and CCPA (US):

• Access: Request a copy of your data.
• Rectification: Correct inaccurate information.
• Deletion: Delete your account and associated data (see Account Deletion below).
• Portability: Obtain your data in a usable format.
• Objection: Object to certain data processing.

To exercise these rights, contact us at [insert email].

6. International Data Transfers

For our global audience (US, EU, Asia), your data may be transferred to servers outside your region (e.g., Firebase servers in the US). We ensure compliance with laws like GDPR by using safeguards such as standard contractual clauses.

7. Data Retention

We retain your data only as long as necessary:

• Account and chat data are kept while your account is active.
• Upon deletion, personal data is removed within 30 days, though anonymized data may persist for analytics.
• Usage data is retained for up to 24 months unless required longer by law.

8. Cookies and Tracking Technologies

We may use cookies or similar technologies for essential functions (e.g., authentication). You can manage preferences via your browser settings, though disabling them may affect app functionality.

9. Changes to This Policy

We may update this policy to reflect legal or service changes. Significant updates will be communicated via email or an in-app notice. Check this page periodically at loremate.saturated.in/privacy-policy.

10. Contact Us

Questions or concerns? Reach us at loremate@saturated.in.